At EMA, being a valuable member of our industry and our community is one of the most important things we do.

  • AMI and Metering Systems

    EMA understands the challenges associated with implementing Advanced Metering Infrastructure (AMI) and Automated Meter Reading (AMR) technologies. EMA has successfully worked with water utilities to implement, manage, and integrate AMI/AMR technologies. Leveraging data analytics, EMA assists utilities with maximizing information related to metering and consumption data. We understand the value of AMI/AMR data goes well […]

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  • Customer Information Systems

    We assist utilities with replacing or upgrading their Customer Information Systems (CIS). EMA is the utilities’ trusted advisor for these important projects. We are knowledgeable on the CIS vendor offerings, yet we are vendor neutral. Services include requirements gathering, RFP development, vendor selection, contract negotiation and implementation support. We help the utility through the entire […]

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  • Call/Contact Centers

    The rapid advance of the digital age means that customer expectations have never been higher for the water utility. Utility customer service leaders are faced with the need to create and manage a multi-channel contact center that supports customer interaction through phone, email, text, social media, chat, and in-person. EMA has a proven record of […]

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  • Customer Service Improvements

    Customer expectations are changing and today’s customers expect more immediacy, increased choices for interaction, and greater access to information. We assist our utility clients with meeting increased customer expectations through process design that puts focus on the customer experience. Improving and increasing the number of customer self-service options is desired to empower customers by providing […]

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