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Insights Archive

  • Utilities share perspectives on J.D. Power’s survey results

    Everyone has heard of J.D. Power’s customer satisfaction surveys, but what value do utilities see from the company’s survey of residential water utility customers? That is the question EMA’s Martha Rodriguez and Terry Brueck addressed in their article, “Utility Perspectives on J.D. Power’s Market Intelligence,” published in the April 2019 Water Utility Executive. This article […]

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  • The Changing Workforce Requires Adaptive Leadership

    North American utilities face a significant workforce transition and change is happening quickly. Baby boomers are retiring and taking years of knowledge with them, while succeeding generations are considerably smaller and are attracted to different types of career opportunities. New generations of leaders and workers bring different expectations and values to the workplace, and new […]

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  • The Water Research Foundation publishes new research on security and communications for intelligent water systems.

    The Water Research Foundation has published its report, “Considerations for Security and Communications for Intelligent Water Systems.” This research project addressed the security risks utilities face associated with a wide range of information sources and their communication protocols. The researchers inventoried and assessed the security risks of these source systems, such as SCADA, AMI/AMR, water […]

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  • Blockchain and the Water Industry – Smart Contracts

    This is the second of a two-part series on Blockchain and the Water Industry. If you missed Part I, it can be found here. Although blockchain technology has become synonymous with Bitcoin for many people, it has evolved far beyond that. It provides the technical infrastructure for the Bitcoin crypto-currency, but it also enables the use […]

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  • Bob Daly Talks About Smart Water with the Environmental Business Journal

    EMA’s clients want to understand industry trends and their impacts on utility operations. The Environmental Business Journal® recently reached out to EMA’s Bob Daly to gain some insight into “Smart Water,” today’s buzzword for water utility technology. Click here to read their discussion. Bob Daly is a Practice Group Manager for EMA’s Engineering practice. The […]

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  • Blockchain and the Water Industry – a Primer

    By now everyone has heard of the crypto-currency Bitcoin. Crypto-currency made famous the underlying technology that makes Bitcoin possible. That technology is blockchain, and it is a fundamental technology disrupter that impacts how utilities will soon conduct business. As a result, Utility Managers will need to understand what blockchain is, the types of blockchains in […]

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  • Are you planning for the changing water workforce?

    North American water and wastewater utilities are in the middle of a major workforce transition. Retirements anticipated since the mid 2000s are happening. The US is close to full employment and competition is fierce for dedicated employees with strong technical and customer service skills. New technologies are changing how water utility work is being done […]

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