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Archive for March, 2019

  • Utilities share perspectives on J.D. Power’s survey results

    Everyone has heard of J.D. Power’s customer satisfaction surveys, but what value do utilities see from the company’s survey of residential water utility customers? That is the question EMA’s Martha Rodriguez and Terry Brueck addressed in their article, “Utility Perspectives on J.D. Power’s Market Intelligence,” published in the April 2019 Water Utility Executive. This article […]

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  • The Changing Workforce Requires Adaptive Leadership

    North American utilities face a significant workforce transition and change is happening quickly. Baby boomers are retiring and taking years of knowledge with them, while succeeding generations are considerably smaller and are attracted to different types of career opportunities. New generations of leaders and workers bring different expectations and values to the workplace, and new […]

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