EMA thrives on innovation, collaboration, and a solutions-focused approach to our clients’ complex challenges … achieving the greatest benefit in our mutual success!
Our History and Mission
Starting in 1975, EMA focused on automation technology for water and wastewater utilities. We’ve added new services over the decades to meet our clients’ changing needs, including new practice areas and offices throughout the United States and Canada. As an employee-owned company, we are invested in successful results for our clients.
Today EMA works with utilities and municipalities to improve business processes and work practices, enabled by technology and organizational change. We deliver innovative solutions to help our clients lower costs, increase productivity, improve customer service, and maximize return on investment.
Early on, our holistic approach to projects was unique in simultaneously addressing our clients’ organization, practices and technology (O-P-T). We recognized that new technology must be planned and implemented with associated changes in work practices, business processes and the people involved to be successful. Our methodology of O-P-T has been a fundamental ongoing component of projects to ensure the greatest benefit and value for our clients.
Our associates are recognized industry leaders through our continuing contributions and active participation in numerous professional associations and their conferences including:
American Water Works Association (AWWA)
Association of Metropolitan Water Agencies (AMWA)
Smart Water Networks Forum (SWAN)
National Association of Clean Water Agencies (NACWA)
Water Environment Federation (WEF)
Water Research Foundation (WRF)
We conduct research projects for many of these associations with thought leadership and cutting-edge solutions for current and future industry challenges. We understand the value of research and its critical role in the sustainability of our utilities, communities, and the environment. Our research initiatives have ranged from strategic planning, asset management, operations optimization, and performance measurement to organization and workforce development. EMA has conducted over 50 research studies that have been published by these research associations. We continually apply the results of this research for the benefit of our clients and the public sector they serve.
Our people set us apart. EMA’s professionals are richly experienced in all dimensions needed for project success. Our associates deliver information, control, and communications technologies with supporting business processes, organization development and change management services. Our goal is to become our client’s most highly valued business partner. EMA is owned and operated by our employees, which means every associate is personally committed to our company’s endeavors. When we satisfy and delight our clients, we all succeed!
Terry leads strategic initiatives for many utilities, water sector associations, and research organizations. As President of EMA, his contributions include forecasting of future trends and utility strategies to improve organizational performance. His research is notable for results that deal with practical ways to implement asset management, energy management, information technology, process automation, metering infrastructure, workforce development, benchmarking and performance measurement. In his 40 years of experience, Terry has worked with utilities in the United States, Canada, and the United Kingdom to help their organizations become more efficient, effective, and prepared for the future. A Registered Professional Engineer, he is a frequent speaker at industry conferences where he has authored and presented many papers on projects for WRF, AWWA, AMWA, NACWA and leading utilities.
Craig has over 25 years of experience designing and implementing business process improvements, change management design and implementations, and maintenance management business technology implementations for municipal clients. As Executive Vice President and Principal in Charge for EMA, he has overseen significant information technology, SCADA, and process control system projects where he has contributed both as a PIC and Project Manager to planning and implementing technology solutions for water and wastewater utility clients. Craig balances a technical expertise with a senior management perspective. He has extensive experience guiding information technology, change management projects from planning through implementation to reach optimized system and department performance for his clients.
Clyde has over 33 years of experience leading utilities in formulating and implementing sound technology strategies. As Executive Vice President and Principal In Charge for EMA, he has overseen significant information technology, SCADA and process control system projects and contributed both as Project Manager and team member to planning and implementing technology solutions for water and wastewater utility clients. Clyde balances a technical expertise with a senior management perspective. He has in-depth knowledge of information technology and process control system planning and design. He has performed assessments and consulted extensively with numerous large water and wastewater utilities. Clyde has in-depth knowledge of operations, maintenance, and procedures for both facility and infrastructure. He has extensive experience guiding information technology, SCADA and process control projects from planning through implementation to reach reliable and integrated system performance.
Bruce has over 20 years of experience in the public and private sector, including Big-Four public accounting experience. He has hands-on experience in most every area of accounting and finance, extensive ERP experience from an end-user and consulting perspective, and is experienced in project management, system implementation, and post-implementation improvements in the U.S. as well as overseas.
Terry Draper is a Vice President of EMA with more than 25 years’ experience working to help Water Utility clients leverage their technology systems for improved efficiency and operational effectiveness. Terry began his career as U.S. Navy nuclear power plant operator and control system technician, and he continues to bring a O&M focus to all of his client engagement. He is a nationally recognized expert in SCADA master planning, working closely with utilities across the country to develop SCADA and technology master plans, then to lead the successful implementations of the plans through detailed designs and implementation oversight. Terry is a licensed Professional Engineer and Project Management Professional.
Tim is Executive Vice President and corporate officer in charge of all consulting resources at EMA. He is a leader with a strong legal education and business background complemented by extensive experience in operations management, crisis recovery and leading performance improvement projects with major water/wastewater utilities throughout the industry. Tim is an expert at managing cross-functional teams, developing creative solutions, and thinking outside the box. He is a seasoned strategist with demonstrated success in developing projects from concept through completion.
Tim has the hands-on experience of leading the Design, Build and Operation of the Tolt Treatment Facility Project for Seattle Public Utilities, as Vice President/Project Director. Finally, as an elected City Council member in his community, he brings an excellent perspective to clients.
Lynne is an EMA Vice President who manages a team focused on successfully managing meter-to-cash cycle, AMI, and CIS projects. Lynne is a recognized expert in meter-to-cash processes and her work on customer service projects has helped utilities become more efficient while improving their service to customers. Topics of interest to Lynne include business process/analysis/redesign that emphasizes the customer’s experience, and assisting utilities with requirements, selection and implementation of CIS, AMI, and related systems. Lynne has more than 25 years’ experience providing financial, strategic, operational, and business leadership to organizations. She is CEO of the Water Customer Care Forum, an organization of more than 30 large water utilities focused solely on water customer service.
Mark brings over 30 years of experience in project and construction management for water and wastewater utilities. He has been responsible for the successful design and implementation of automation type projects including SCADA, process control, and water metering systems for utilities throughout the country. Mark has been instrumental in helping utilities define their long term vision and reach their strategic operational goals through the development of business cases, master plans and conceptual design reports. In addition to a wealth of knowledge on control systems, Mark provides detailed knowledge of electrical design and construction. He has overseen significant projects and contributed both as Project Manager and team leader. Mark is a registered professional engineer licensed in Delaware, Pennsylvania, Maryland, New York, Connecticut, Virginia, and District of Columbia. He is also a certified Project Management Professional (PMP).
Jeff has more than 20 years of experience in project management and engineering with a strong business process, systems and application background. Management and design for control system projects, IT planning projects, Change Management, Business Process Development, Cybersecurity, Work Management System definition and implementation projects, and control system projects.
Phil has more than thirty-five years of engineering experience in the planning and design and implementation of control systems for municipal water and wastewater facilities. His experience includes developing SCADA master plans, managing control system design projects and performing technical duties including evaluation, design, specification, construction management, commissioning, startup of new and replacement systems, and analysis of existing control systems.
Sharon Peters is a Director with EMA who works with utilities to build their operations and maintenance management capabilities. She helps them develop organizational and workforce plans to improve quality and reliability, create staffing strategies and employee development programs, and prepare for a more technology and data-driven future. Other focus areas include facilitation, strategic planning, and program implementation and asset management. Prior to joining EMA, Sharon worked in operations management and engineering for 11 years with Metro Vancouver, a regional water and wastewater utility serving 1.4 million customers. Sharon is a Registered Professional Engineer who has worked in utility operations and environmental management for 24 years. Sharon holds a M.Sc. Civil Engineering and B.Sc. in Geological Engineering from Queen’s University in Ontario, Canada.
Bill has over 20 years of experience implementing CIS and ERP systems. He is a Certified Project Manager (PMP) and Certified Scrum Master (CSM). Bill has extensive experience implementing CIS and ERP projects, including Cayenta CIS, Hansen Peace CIS, Advanced Utilities CIS, PeopleSoft ERP, Treasury, Customer Relationship Management (CRM), and Supply Chain Management. In addition to managing large projects, he has performed various project roles including QA testing manager, functional lead and business analyst. Prior to his systems implementations career, Bill was a Controller and Business Manager for several large corporations. His broad experience base enables him to find effective solutions for our clients.
Mo Rousso is a Director with EMA based in Southern California. He helps utility clients tackle initiatives in strategic planning, organizational development, business process improvement, and technology selection and implementation. Mo also focuses on helping utilities reduce operating costs through defining solutions in workforce development and advanced energy management. This is Mo’s second tour of duty with EMA; previously he was a Region Vice President and worked on a wide variety of projects including: SCADA, IT, CIS, CMMS, AMR, strategic planning, organizational change management and development, and business process improvement. Subsequently he was the Chief Utility Strategist for another consultancy working with electric utilities, and then founded an energy services integration company. Mo is well published on numerous industry topics, notably as a co-author of AWARRF’s Utility Business Architecture and WEF’s The Energy Roadmap: A Water and Wastewater Utility Guide to More Sustainable Energy Management. He holds a B.Sc. in Mechanical Engineering and an M.B.A.
John has more than 15 years of experience in local government and utility consulting. His particular focus is on software applications, including system design and integration, data modeling, project management, application design and development, database design, and application training.
Brian has more than 19 years of experience integrating technology solutions to meet client needs. He has designed, implemented, and utilized a variety of asset management and geospatial solutions. Brian’s specific area of expertise is in assessing client needs and developing implementation methodologies to meet those needs. This includes project development and management, as well as strategic visioning for EAM and GIS programs. He is proficient in several EAM and Esri software packages including Maximo, Cityworks, ArcView, and ArcGIS. Brian works with clients to understand their opportunities and constraints and develop projects to address their business needs.
With 25 years of experience in the water sector, Jon’s focus continues to be on helping clients improve water operations through plant automation and the adoption of operational data management and analysis tools (ODMS). Jon has led the implementation of dozens of ODMS systems using EMA’s Enterprise Operations (eOPS) system solution to improve compliance tracking and operational reporting and empower staff by giving them the tools to recognize and achieve performance improvements. Jon has developed long term relationships with many of EMA clients by helping them develop iterative (agile) project approaches that deliver high-value outcomes.