EMA helps utilities take a step back and rethink their organizations. Change is constant. Sometimes utilities want to take on new functions or new service areas, sometimes they recognize that they need new or different skills, and sometimes they are looking for opportunities to consolidate or increase efficiency.
We start with the individual utility goals and performance criteria, then assess their organization at the individual, work group and enterprise level to find gaps, redundancy, and opportunities for improvement. To redesign, we work with utilities to develop practical alternatives and implementation plans that overcome constraints and set realistic schedules. EMA also provides change management support during implementation to assist clients in successful transitions.
