News & Insights

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EMA News & Insights

  • Utilities share perspectives on J.D. Power’s survey results

    Everyone has heard of J.D. Power’s customer satisfaction surveys, but what value do utilities see from the company’s survey of residential water utility customers? That is the question EMA’s Martha Rodriguez and Terry Brueck addressed in their article, “Utility Perspectives on J.D. Power’s Market Intelligence,” published in the April 2019 Water Utility Executive. This article […]

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  • The Changing Workforce Requires Adaptive Leadership

    North American utilities face a significant workforce transition and change is happening quickly. Baby boomers are retiring and taking years of knowledge with them, while succeeding generations are considerably smaller and are attracted to different types of career opportunities. New generations of leaders and workers bring different expectations and values to the workplace, and new […]

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  • Join EMA at UMC 2019!

    The AWWA / WEF Utility Management Conference is one of the most prestigious management conferences available. It’s a great place to connect with other water and wastewater utility professionals while learning about the latest successful management approaches and activities. EMA is excited about our conference participation this year. We’ll be attending sessions and the Young […]

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  • The Water Research Foundation publishes new research on security and communications for intelligent water systems.

    The Water Research Foundation has published its report, “Considerations for Security and Communications for Intelligent Water Systems.” This research project addressed the security risks utilities face associated with a wide range of information sources and their communication protocols. The researchers inventoried and assessed the security risks of these source systems, such as SCADA, AMI/AMR, water […]

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  • Webinar – The Balancing Act Between Business and IT

    IBM® Maximo Enterprise Asset Management can be a powerful tool to help utilities manage their work and assets. To get maximum value from their Maximo projects, utility IT and business unit leaders must be aligned on system and project goals and governance. All too often, that is not the case. Please join EMA Director Brian […]

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  • Blockchain and the Water Industry – Smart Contracts

    This is the second of a two-part series on Blockchain and the Water Industry. If you missed Part I, it can be found here. Although blockchain technology has become synonymous with Bitcoin for many people, it has evolved far beyond that. It provides the technical infrastructure for the Bitcoin crypto-currency, but it also enables the use […]

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  • Bob Daly Talks About Smart Water with the Environmental Business Journal

    EMA’s clients want to understand industry trends and their impacts on utility operations. The Environmental Business Journal® recently reached out to EMA’s Bob Daly to gain some insight into “Smart Water,” today’s buzzword for water utility technology. Click here to read their discussion. Bob Daly is a Practice Group Manager for EMA’s Engineering practice. The […]

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