An Integrated Suite of Enterprise Applications
for Managing Assets, Work, and Customer Service

Effectively manage customer service, physical assets, and work activities with MaxGIS, the suite of software created by EMA to seamlessly integrate your ESRI ArcGIS and IBM Maximo^® Enterprise Asset Management systems.

MaxGIS provides a single, standard tool for all departments to manage asset, work order, and customer care life cycles. MaxGIS takes an enterprise-wide approach toward information management, linking critical data and information systems and placing this information conveniently at your fingertips. The results are significant and include greater flexibility, increased capability, and improved efficiency.

The MaxGIS software suite includes full integration of:

• ESRI Geographic Information System (GIS)
• Maximo Asset and Work Management system
• Spatially enabled, web-based tools
• Best practices that leverage the technology
• Strategies that secure real benefits

MaxGIS Modules

MaxGIS uses business process context to tailor map views that are extremely powerful and very easy to use. The MaxGIS software suite contains core application modules as well as supporting tools, or “extensions.” Core application modules include:

MaxGIS eMap puts user-friendly maps inside the Maximo Service Request, Work Order, and Assets screens. Use the map to:

• Display and select service requests and work orders
• Create new service requests and work orders
• Navigate easily without prior GIS experience

MaxGIS Sync provides one-stop shopping for asset information. It turns your Maximo and GIS databases into a single, comprehensive asset inventory. With MaxGIS Sync, users can:

• See all asset data on their Maximo screens
• See all asset data on their maps
• Edit asset data in either or both systems

Put the power of your GIS data in the hands of the people who maintain your infrastructure. MaxGIS Mobile extends your Maximo Mobile work management software so crews can view their assignments on a map, plan their daily schedules and routes, and easily update work order asset information. MaxGIS Mobile includes:

• Easy-to-use navigation tools
• Quick location of assets
• Access to the latest GIS layers
• Easy access to linked documents
• Work order and service request viewing on map
• Access to work order details
• Map-based selection of work order locations and asset

MaxGIS creates a single, fully integrated asset inventory and makes it available to all Maximo and GIS users.

Best Practices

A MaxGIS implementation project is a perfect opportunity to implement industry best practices for customer service and asset and work management. EMA’s process-driven approach enables organizations to:

• Seamlessly manage customer contacts, service delivery, and follow-up.
• Maintain customer contact histories and premises (address) work histories.
• Provide real-time work order information.
• See everything that is happening in an area before generating new work requests.
• Avoid duplicate work orders and unnecessary trips.
• Plan and schedule with geography in mind.
• Respond faster. Minimize drive time.
• Tie work to assets for performance analysis and capital improvement planning.
• Support neighborhood improvement and quality of life initiatives.

The Power of MaxGIS Extensions MaxGIS extensions are tools that expand the functionality of the eMap and Mobile applications. Choose just the tools you need, or use the entire collection.

Bring maintenance crews and GIS technicians together to provide timely, accurate asset information to the entire organization. Field crews capture first-hand observations with an intuitive sketch tool and asset attribute editor through a process often referred to as “redlining.” Their findings are available to the enterprise on a redline layer that becomes part of the GIS editors’ work backlog. Organize your field infrastructure drawings, photos, and videos in user-friendly MediaPacks that can accessed from a map interface, and linked to specific assets and work orders and preserved in an enterprise repository that supports your asset management program. Quickly isolate a selected section of your utility network. Identify valves or other nodes that should be closed, and visualize the impact on customers and other networked infrastructure. Interactively update your isolation plans to accommodate operational difficulties. Export lists of affected customers and infrastructure to support outage notifications. View the location of your crews in real-time using MaxGIS AVL. This tool works with MaxGIS Mobile and MaxGIS eMap to display crew locations on the map from GPS locations provided from AVL hardware. MaxGIS users can view the exact location of crews in real time as well as attributes such as work orders, crew name, truck number, and cell phone number.

For more detailed information on our MaxGIS offerings, please click here. (2.24MB PDF)